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Performance Manager

Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.

Our Performance Manager customers report they:

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Increase store team performance

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Streamline training with real-time coaching

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Optimize call success with custom scripts

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Replicate top employee success

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Improve customer experience

Monitor Performance

Monitor Performance

Monitor Performance
  • Access employee metrics from anywhere
  • Compare success between locations and employees
  • Audit any inbound or outbound call by type and employee

Optimize Success

Optimize Success
  • Test script effectiveness against performance analytics
  • Categorize calls types for easy insights
  • Evaluate live calls regarding collections, leads, and more
Optimize Success
Bolster Employees

Bolster Employees

Bolster Employees
  • Customizable grading sheets for peer and manager evaluation
  • Gamify improvement with “Call of Fame” Club
  • Evaluate calls with non-lead identification and correct call dispositioning

Target Training

Target Training
  • Monitor real-time employee performance to quickly address issues
  • Introduce low performers to top employee methods to get back on track
  • Offer instant virtual coaching and feedback
Target Training

Own Your Ops

StorQuest Self Storage Increases Call Conversion Rate by More Than 66% by Integrating Calls, Lead Capture and Follow Up into their Management Software with CallPotential

StorQuest Self Storage is based out of Santa Monica, California and has over 283 established locations across 23 states in the U.S. Mara Paredes, Director of Operations, relies on CallPotential for hands-off, measurable lead tracking and quality control. Prior to… Read more »

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Compass Self Storage Increases Auto-pay Sign-Ups by 25% Using CallPotential’s Collection Manager

Ed Hainrihar is the vice president of operations for Compass Self Storage which is based out of Cleveland, Ohio and has 90 facilities established throughout the United States. They first learned of CallPotential while seeking new call center options, but… Read more »

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Snapbox Self Storage Builds Internal Call Center with CallPotential Contact Center Software

Phil O’Hara oversees operations for an active call center operated by SnapBox Self Storage out of New Jersey. The call center is responsible for fielding inquiries originating from 29 different facilities. They recognized early on that the most integral part… Read more »

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Spaces Self Storage Experiences 40% Bad Debt Reduction Year-over-Year with CallPotential Collection Manager

Spaces Self Storage, located in downtown Toronto, partnered with CallPotential after seeing the success of a competitor that integrated the Lead Manager and Collection Manager into their software. Director of Operations Peter Obradovich determined CallPotential was their ideal solution for… Read more »

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Self Storage Call Center Software Learn More

As part of the CallPotential suite, Collections Manager was designed for the storage industry, for operators by operators.

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