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CallPotential Secures 2020 “Best Call Center Services” for Contact Center Software Third Year Running
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We pulled performance metrics from thousands of self-storage facilities around call volume, leads, rentals, and payments compared to the same time period last year, June 1-5th. We looked at month-over-month and year-over-year trends to measure the impact of our current… Read more »
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The CP team recently participated in the Virtual Self Storage Show’s Beat the REITs virtual conference. Together, experts in the industry held sessions outlining the most important steps to outperform the REITS. Covering topics ranging from lead acquisition, to latest… Read more »
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FOR IMMEDIATE RELEASE: Naperville, IL August 17th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage reveals a new brand identity intended to more clearly represent the company’s comprehensive offerings and value to customers. The new… Read more »
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We couldn’t be more excited for this year’s theme “Perfecting the Customer Experience (cx)” at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage operators, there… Read more »
Read MoreLeading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other channels into a single seamless hub, like CallPotential…. Read more »
Read MoreFOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and marketing websites, among other cloud-based tools. storEDGE customers can… Read more »
Read MoreUsing an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between channels but integrated and holistically… Read more »
Read MoreOmni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web… Read more »
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