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CallPotential Secures 2020 “Best Call Center Services” for Contact Center Software Third Year Running
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FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2020 – CallPotential, an omni-channel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2020 ISS Best of Business award for their Contact Center software. For the third year… Read more »
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On the Up and Up: Continued Progress from June 1-5 Call, Lead, Rental and Payment Trends As another month comes to a close, we took a deep dive into our benchmark data on call, lead, and collection performance for the… Read more »
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We pulled performance metrics from thousands of self-storage facilities around call volume, leads, rentals, and payments compared to the same time period last year, June 1-5th. We looked at month-over-month and year-over-year trends to measure the impact of our current… Read more »
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The CP team recently participated in the Virtual Self Storage Show’s Beat the REITs virtual conference. Together, experts in the industry held sessions outlining the most important steps to outperform the REITS. Covering topics ranging from lead acquisition, to latest… Read more »
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A Positive Outlook from May 1-5 Call, Lead, Rental and Collection Trends As another month comes to a close, we took a deep dive into COVID-19’s impact on call, lead, and collection performance for the first week of May. We… Read more »
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As we’re encouraged by plans for re-opening the economy, we’re reminded of how quickly our processes and procedures have undergone extreme change. In the coming months, we could see a wave of tightening and loosening of social distancing and business… Read more »
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We pulled performance metrics from thousands of self-storage facilities around call volume, leads, rentals, and payments compared to the same time period last year. We looked at month-over-month and year-over-year trends to measure the impact of social distancing on our… Read more »
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FOR IMMEDIATE RELEASE: Naperville, IL April 30th, 2020 – CallPotential is delighted to announce its sponsorship of the 2020 Self Storage Hawaii unConference. The conference will take place October 18-24 on the Big Island of Hawaii at the Waikoloa Beach… Read more »
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Silver Linings and Surprising Performance Metrics We pulled performance metrics from thousands of self-storage facilities around call volume, leads, rentals, and payments compared to the same time period last year. We looked at month-over-month and year-over-year trends to measure the… Read more »
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Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in… Read more »
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Additional Resources: “Office Closure” Sign CDC Recommendations SSA Disaster Readiness Resources: Price Increase Restrictions Disaster Readiness Articles Emergency Preparedness Manual
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FOR IMMEDIATE RELEASE: Naperville, IL August 17th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage reveals a new brand identity intended to more clearly represent the company’s comprehensive offerings and value to customers. The new… Read more »
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FOR IMMEDIATE RELEASE: Naperville, IL July 22nd, 2019 – In a category typically reserved for third party call centers, operators once again voted for their own internal call centers powered by CallPotential’s Contact Center software as “Best Call Center Services”… Read more »
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New Hire, Scott Worden, Represents CallPotential at the CSSA Napa Owner’s Conference FOR IMMEDIATE RELEASE: Chicago, IL Wednesday, May 8th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage, is pleased to announce the addition of… Read more »
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We couldn’t be more excited for this year’s theme “Perfecting the Customer Experience (cx)” at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage operators, there… Read more »
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2018 was another successful year for CallPotential. Our year in review is complete and we are excited to announce that CallPotential had another record year amongst all metrics. CallPotential tracked and recorded over 9.7 million calls using over 17,000 tracking… Read more »
Read MoreLeading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other channels into a single seamless hub, like CallPotential…. Read more »
Read MoreFOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and marketing websites, among other cloud-based tools. storEDGE customers can… Read more »
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FOR IMMEDIATE RELEASE: Chicago, IL Friday, August 10th, 2018 CallPotential, award-winning CRM and communications software, announced that Holly Fiorello, the 2018 Self Storage Association (SSA) Young Leader’s Group (YLG) Chairwoman, has joined the company full-time as Director of Marketing. Fiorello… Read more »
Read MoreUsing an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between channels but integrated and holistically… Read more »
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